Reference

How 777lucy Handles Your Personal Data

This page explains exactly what data 777lucy collects from your account, how we store it, and what rights you hold over it.

Account data protectedWallet info handled securelyYour rights, clearly statedDANA, OVO, GoPay coveredContact us to request changes

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HOW WE PROTECT YOU

Data Handling You Can Actually Check

We manage your data across four key areas: how it's collected, how it's stored, how long we keep it, and how you get it changed or removed. Each area has a specific process — not a vague promise. Here's what that looks like in practice.

Cookies and Tracking We use session cookies to keep your account logged in across pages. Analytics cookies track how you move through the site so we can fix friction points. You can block non-essential cookies from your browser settings at any time.

Account Security Your account login uses OTP verification sent to your registered mobile number. We do not store raw passwords. Wallet links to DANA, OVO, or GoPay are handled through encrypted payment flows.

Data Retention Active account data is kept while your account is open. After you close your account, we retain records only as long as required by applicable Indonesian regulations, then delete them.

Your Right to Access You can request a full copy of the data we hold on your account. Submit the request via live chat or email with your account ID. We aim to respond within a reasonable timeframe as required by applicable rules.

What This Privacy Policy Covers

777lucy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with 777lucy, we collect the details you provide: your name, email address, mobile number, and the payment method you link — whether that's DANA, OVO, or GoPay. We also collect session data automatically: device type, browser, pages visited, and login timestamps.

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This data is used to run your account, process transactions, and reach you if there's an issue with your wallet or access. We do not sell your personal data to third parties. We share it only where required to process a payment through DANA, OVO, or
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GoPay infrastructure, or where Indonesian law requires disclosure. Your data is stored on secured servers with access controls in place. Retention periods vary: account data is kept while your account is active, and for a period after closure as required by applicable regulations. If you are
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in Semarang or anywhere else in Indonesia, the same policy applies — access and data handling depend on local law and eligible regions. You can request a copy of your data or ask us to delete it by contacting our support team through the channels listed
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below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review what data we hold on your account, correct something we've recorded, or ask us to remove your information, our support team handles these requests directly. Privacy-related queries are separate from general account help — flag yours clearly when you write in so we can route it to the right team member.

Team online

Live Chat

Open a live chat session from any page on 777lucy. State that your query is a privacy request and our team will log and process it.

Email Support

Send your request by email with your registered mobile number and account ID. We respond to privacy requests separately from general account queries.

In-App Help

From the 777lucy mobile browser session, open the Help section and select Privacy Request. Follow the short form — it routes directly to the right team.

Privacy Questions We Hear Most

These are the privacy questions our account holders ask most often. If yours isn't here, reach out through live chat or email and we'll answer it directly.

We collect your name, email, mobile number, and the payment method you link — DANA, OVO, or GoPay. We also log device type and session data automatically when you access your account.

Transaction references are stored to maintain accurate account records. Raw wallet credentials are not stored by us — payments flow through each provider's own encrypted infrastructure.

Yes. Contact us via live chat or email with your registered mobile number and account ID. Flag it as a data access request so it reaches the right team without delay.

We do not sell your data. We share it only with payment processors like DANA, OVO, or GoPay to complete transactions, or where Indonesian law requires us to disclose it.

We keep records for the period required by applicable Indonesian regulations after account closure. Once that period ends, the data is deleted from our systems.

Send a deletion request through live chat or email. Include your account ID and registered mobile number. Deletion is subject to any retention period required by local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App777lucy App Info777Lucy Glossary

How 777lucy Handles Your Personal Data

Data Handling You Can Actually Check

Contact Us About Your Privacy

Live Chat

Email Support

In-App Help

Privacy Questions We Hear Most

01 What personal data does 777lucy collect when I register?

02 Is my DANA, OVO, or GoPay payment information stored by 777lucy?

03 Can I request a copy of all data 777lucy holds on me?

04 Does 777lucy share my data with other companies?

05 How long does 777lucy keep my account data after I close my account?

06 How do I ask 777lucy to delete my personal information?

Privacy Policy

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